Economics Books

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

This book is a must-read for anyone interested in improving the quality management practices of their organization. It covers a wide range of topics, including ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. The authors, both experts in the field, provide clear and concise explanations of complex concepts, and the many real-world examples help readers understand how to put these practices into action. If you're looking to become a Certified Quality Manager, this book covers most of the Body of Knowledge required for ASQ certification.