Frequently Asked Questions (FAQs)
Have a question? We can help!
Check out these frequently asked questions. If you still can't find an answer to your question, shoot us an email at support@thryft.asia, and we'll get back to you as soon as we can!
We will send you an email to reset your password.
We will send you an email to reset your password.
Have a question? We can help!
Check out these frequently asked questions. If you still can't find an answer to your question, shoot us an email at support@thryft.asia, and we'll get back to you as soon as we can!
We have a physical space opening soon (Singapore only), but it will only showcase a selection of our items and not our full inventory.
For those interested in coming down, more details to come soon!
Yes, we do take in preloved books and clothes. Check out our Clean-Out page for more details!
We accept payment by AmEx, Visa, MasterCard, Apple Pay, Google Pay, PayPal, Shop Pay, and GrabPay (SG). Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Yes, you can pay with your Thryft credits, which come in the form of a gift card! Simply enter your gift card code upon checkout. Any remaining balance from your gift card can be used for your next purchase.
If you do not have enough on your gift card to pay for your entire purchase, you can use another form of payment to top up for the balance. Do note that our payment gateway requires a minimum charge amount of $0.50 for payment through credit card. Otherwise, you can use PayPal to cover the balance if it is less than $0.50. (i.e. If you use a $20 Thryft gift card for a $20.12 purchase, you have to pay the balance of $0.12 with PayPal since it does not meet the minimum charge of $0.50 required for credit card payment.)
This might be due to the terms and conditions of the discounts! Please do note that some discounts are not stackable with each other.
Current Ongoing discounts:
Simply key in the discount code at the checkout, in the "Discount code of gift card" section.
Our Buy 3, Get 4th Free discounts are automatically applied during checkout, so you will not need a code!
Local orders: All orders are packed and shipped within 2-7 business days on a next-day-delivery service. Business days are Monday through Friday (excluding weekends and public holidays).
International orders: All orders to Indonesia, Malaysia (West Malaysia), Hong Kong, Philippines, South Korea, Thailand, and Taiwan are packed and shipped within 2-7 business days. They may take up to 7 business days to arrive. Business days are Monday through Friday (excluding weekends and public holidays).
Some orders may experience delays due to customs. Unfortunately, we have no control over these delays and cannot predict what they may be. If necessary, we suggest that you contact your local office for additional information!
Once your order is packed and ready for shipping, you will receive an email notification that your order is on the way!
You will also get a tracking link for your order from our partner, Shippit once the order has been fulfilled via your email.
Please do let us know any changes to your address within 2 hours of placing your order via support@thryft.sg
Any changes made after 2 hours will be accepted only on a case-by-case basis. If your order has been shipped out already, we regret to inform that no change will be possible.
Please do let us know any changes to your order within 2 hours of placing your order, via support@thryft.sg!
Any changes made after 2 hours will be accepted only on a case-by-case basis. If your order has been shipped out already, we regret to inform that no change will be possible.
Changed your mind? Let us know within 2 hours of placing your order, via support@thryft.sg!
You will receive a gift card of the equivalent value of your item or order in SGD that you can spend on other items instead.
Any changes made after 2 hours will be accepted only on a case-by-case basis. If your order has been shipped out already, we regret to inform that no change will be possible.
Local orders: All orders above S$30 are eligible for free delivery. A shipping fee of S$4 is charged for orders below S$30.
Malaysian orders: We are delighted to offer FREE delivery for all orders to Western Malaysia. For orders to Eastern Malaysia (Sarawak, Sabah), a live quote based on prevailing shipping rates is provided by our partner, Shippit, upon checkout!
Rest of the world: We currently also ship to Australia, Hong Kong, Indonesia, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States, and Vietnam.
A live quote based on prevailing shipping rates is provided by our partner, Shippit, upon checkout!
We currently accept orders from Singapore, Australia, Hong Kong, Indonesia, Malaysia, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States, and Vietnam.
Thanks for supporting us from across the borders!
Thryft Rewards is a membership programme that provides benefits for everyone on their sustainable journey together with Thryft.
You can earn points, redeem exclusive coupons, and receive discounts by making referrals!
Anyone can join the programme for free by simply creating a Thryft account with us here.
4. Choose which coupon you would like to redeem. You will receive a discount code to apply at checkout!
Get points with every purchase, by following our social media channels, or on your birthday! Here are all the ways that you can earn points for Thryft Rewards:
Unredeemed points will expire on a rolling basis for customers who have not engaged in any new points activity for 6 months (180 days) or more.
You should see a link to unsubscribe in the footer of all the emails we send out. Simply click the link to unsubscribe.
We're sad to see you go!
To delete your account, please email us at support@thryft.sg and let us know the email address that you use for your Thryft account.
We'll help to delete your account for you.
You might not have a classic Thryft account. Please email us at support@thryft.sg, and let us know the email address (if you have purchased with us before). We'll send you an account invite!
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