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Judgment on the Front Line - How Smart Companies Win by Trusting Their People

Regular price ₱490.05
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Empowering front-line employees drives corporate success.

If you've ever felt that employees on the ground have untapped potential, "Judgment On The Front Line" can resonate with you. It's an insightful read that delves into the power of granting those at the front lines more autonomy and how such empowerment can significantly improve a company's performance. It's for anyone interested in leadership and organizational development with a focus on trusting your team.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Judgment on the Front Line - How Smart Companies Win by Trusting Their People

Regular price ₱490.05
Unit price
per
ISBN: 9781591843887
Publisher: Portfolio
Date of Publication: 2012-10-11
Format: Hardcover
Related Collections: Personal Development, Business, Sociology
Related Topics: Business, Management, Leadership
Goodreads rating: 3.75
(rated by 28 readers)

Description

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that - once the shackles are off - front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes. How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care.
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Empowering front-line employees drives corporate success.

If you've ever felt that employees on the ground have untapped potential, "Judgment On The Front Line" can resonate with you. It's an insightful read that delves into the power of granting those at the front lines more autonomy and how such empowerment can significantly improve a company's performance. It's for anyone interested in leadership and organizational development with a focus on trusting your team.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.