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Dealing With Difficult People

Regular price ₱300.15 ₱209.70 30% off
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Sale

Dealing With Difficult People

Regular price ₱300.15 ₱209.70 30% off
Unit price
per
ISBN: 9780749456603
Authors: Roy Lilley
Publisher: Kogan Page
Date of Publication: 2010-01-03
Format: Paperback
Goodreads rating: 3.25
(rated by 525 readers)

Description

Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints.A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
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