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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

by Jeffrey K. Liker, Karyn Ross
₱1,133.55 ₱638.55 44% off
₱574.70 Thryft Club Member Price
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations - Thryft
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations - Thryft

Transform your service organization with Lean principles

Recommendation: - This book is a must-read for professionals in service-based organizations who want to revolutionize their approach to customer service. The Toyota Way to Service Excellence provides a practical guide on how to implement Lean principles to streamline operations and add value to customers. With fascinating case studies from various service industries, this book offers real-world examples of how Lean practices have led to success. Whether you're an executive, manager, or frontline worker, this book will empower you to make continuous improvements and transform your service organization.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

by Jeffrey K. Liker, Karyn Ross
₱1,133.55 ₱638.55 44% off
₱574.70 Thryft Club Member Price
ISBN: 9781259641107
Authors: Jeffrey K. Liker, Karyn Ross
Publisher: McGraw Hill
Date of Publication: 2016-09-20
Format: Hardcover
Related Collections: Business
Related Topics: Management, Leadership, Productivity
Goodreads rating: 4.1
(rated by 98 readers)

Description

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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Similar Reads

Transform your service organization with Lean principles

Recommendation: - This book is a must-read for professionals in service-based organizations who want to revolutionize their approach to customer service. The Toyota Way to Service Excellence provides a practical guide on how to implement Lean principles to streamline operations and add value to customers. With fascinating case studies from various service industries, this book offers real-world examples of how Lean practices have led to success. Whether you're an executive, manager, or frontline worker, this book will empower you to make continuous improvements and transform your service organization.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.